How we work
- Contact us to arrange a time for a home call-out
- We will come to you ASAP (depending on our technicians’ availability) and diagnose your computer problem for free
- We will aim to repair your computer in your home within 2 hours (provided that no spare parts or software/hardware upgrades are required)
- We will inform you about the repair cost before we carry out the repair
- If you agree with the price, we will carry out the repair work on your computer
- If we are not able to repair your computer on the spot, we will take it with us for further testing and repair
- We will return your computer when ready or you can collect it from us
- All repairs carried out by onITek are guaranteed for 90 days
- No Fix – No Fee!
Other stats about us
We strive to offer a 5 star experience and complete satisfaction with our service to each and every customer, whether it be for a simple repair, remote support or a complete overhaul of your systems, we aim to be the best for you.
CALL OUT SPEED
1. Contact us
Call us on 0333 300 1462 or 07956 914676 or message us using the round chat bubble on the bottom right hand side of the page and let us know about the problem that you have and the service you require.
Most cases we can determine the root of the issue with a quick chat, failing that we will come to your address and diagnose your computer ASAP. We will let you know the cause of the issue for FREE and if you are happy with us to proceed, we will fix the issue straight away. If parts need replacing then we will let you know what needs replacing and how much it will cost at the lowest price we can find online. We will then reschedule the appointment for us to come back and finish the fix.
3. IT Service
We will fix the issue for you and carry out the service requested. We operate a No fix No fee policy so you will not be charged if the problem is not fixed. Our work is also guaranteed for 90 days so if the same issue arises again within that time, we will fix it again for free.